We hope you love our products as much as we enjoy designing and making them.
We want you to shop online with confidence. We stand by our products and take the time to exceptionally craft each item, but we also want all of our customers to be delighted with any items purchased. For peace of mind when shopping on our online store, in the event your expectations are not met, we are pleased to offer you a full refund.
For all return queries please email us at firstname.lastname@example.org. Full terms and conditions are set out below.
1. No refund is given for sale items.
2. Customers wishing to exercise this returns policy must first contact us by phone or email within 7 days of receiving the item.
3. Refunds will be for the full amount of the purchase, minus the shipping charge.
4. Items to be refunded must be returned to us (at the customers expense) within 30 days of the date of purchase.
5. Items must be returned to us in their original, unused condition, with tags attached including any packaging. Returns will not be accepted if item exhibits any obvious signs of wear.
6. We cannot accept responsibility for items damaged or lost in return transit and we recommend using a traceable postage method which insures the item.
7. Refunds are only processed once the original item has been returned to us.
8. This policy does not restrict or modify any conditions, warranties and other provisions which apply in respect of goods under Commonwealth and Queensland legislation.